Sussex Police Named Best in Country for 999 Call Handling

Sussex Police has been ranked the top-performing force in the country for answering 999 calls over the past 90 days.

The ranking looks at both the speed of response and the percentage of calls answered within the national target of 10 seconds.

Despite increased demand during the busy summer months, performance has remained high – with more than 95% of 999 calls answered within the target time.

Fewer than 5% of non-emergency 101 calls were abandoned.

Chief Superintendent Rachel Glenton, Head of Contact, Command and Control, said:

“I am incredibly proud of our teams who have worked tirelessly to achieve this.

"Our dedicated call handlers work 24/7 to ensure every call is heard.

"Our commitment to answering calls swiftly reflects our dedication to keeping people in Sussex safe.”